THE HOMES

All of our homes are privately owned and located in good quality residential areas. Clients who choose to stay in one of our homes will be on the basis of self catering, with no daily maid service. A weekly clean and change of linen will be provided for durations longer than one week.

Adjoining properties may be occupied by full time residents and we ask that you respect their privacy.

The maximum occupation for a 2 bedroom apartment or villa is 4 adults plus 1 child under the age of 12 years. A 3 bedroom apartment or villa will accommodate 6 adults plus 1 child under the age of 12 years and pro rata for a 4 bedroom property.

SECURITY DEPOSITS

A deposit of 150.00 Cyprus pounds is required against damages. This is payable by visa or mastercard, and will be included in the remainder balance you pay on arrival and subsequently credited back to your card on departure. The security charge is shown on your confirmation invoice.

ARRIVAL AND DEPARTURE TIMES

Arrival and departure times are strictly required to be adhered to, in order to allow a thorough clean of the property. The earliest check in is 4.00 pm local time on day of arrival and latest check out is 11.00 am local time on day of departure.

During off-peak periods the times may be flexible, however we cannot confirm this until one day before arrival or departure.

SMOKING

A no smoking policy exists in our homes, and those who do smoke run the risk of paying heavy cleaning bills to remove smoke and ash that has permeated the furnishings, and any damage caused by cigarette burns.

EQUIPMENT FAILURE

We cannot be held responsible for any equipment failure in the home, provided that we arrange for repairs in a timely manner.   If repairs cannot be effected to major household services such as power, water supply or air-conditioning within a reasonable amount of time we reserve the right to move you to another property within the same geographical area.   If this is not possible our total liability shall not exceed the amount of one full weeks rental period.

CLAIMS FOR COMPENSATION

Any fault with the property or surrounds must be reported to our local office immediately and we must be given the opportunity to correct the problem directly.  A point of contact and telephone number will be given on arrival. No claims for compensation will be entertained if this procedure is not followed.

All of our properties are independently owned and whilst it is not our policy to change the address of a property once a booking is confirmed this may occur through circumstances beyond our control.   In this unlikely event we will offer you a like or better model property within the same geographical area.

PAYMENT & CANCELLATION

An initial deposit of 150.00 Cyprus Pounds per week of your stay is payable upon reserving a home and the balance is due upon the date of occupation.   The balance shown on your invoice will be deducted from the credit card used at the time of booking.   If you wish to use an alternative card please email us at Cyprus@univac.com with new credit card details at least ten days prior to the date of occupation.

Cancellation of your reservation can be made up to 30 days prior to the date of occupation without further cost and we will also refund 50% of your deposit.   Payment is due in full for all "no shows" and cancellation made within 30 days of occupation of the property.   You are strongly urged to take out travel insurance to protect against unforeseen circumstances that could involve cancelling your holiday.

CANCELLATION PROCEDURE

If you are required to cancel your vacation please email us at Cyprus@univac.com we will then email you back with a cancellation number.   This ensures that all relevant parties are aware of the cancellation.   Unless a cancellation number is issued we do not consider the cancellation in effect and final payment will be required.